This Privacy Policy explains how Rubbish Clearance Finchley collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals using our rubbish clearance and related services within our service area, including Finchley and surrounding districts. We are committed to handling all personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Rubbish Clearance Finchley is a waste and rubbish removal service provider operating in the Finchley area and nearby locations. For the purposes of data protection law, we act as the data controller for personal data that we collect and use in connection with providing our services. This means we determine the purposes and means of processing your personal data.
We only collect personal data that is relevant and necessary for providing our services, managing our business and complying with legal obligations. The information we may collect includes:
Contact details such as full name, address, email address and telephone number. Service information such as property access details, preferred dates and times for collections, and descriptions of waste to be removed. Billing and payment information such as invoice address, records of payments and payment status. We do not store full card details when payments are processed through third-party payment providers. Communication records such as email correspondence, telephone notes, text messages and enquiry forms. Usage and technical information such as how you interact with our website or communications, including basic technical logs generated by our systems.
We collect personal data in the following ways:
Directly from you when you make an enquiry by phone, email or through a contact form, when you book a service, when you request a quote, or when you communicate with us in any other way. Indirectly via our website, where basic technical and usage data may be automatically collected through our hosting provider and standard logging tools. From third parties, such as payment providers who confirm whether a payment has been authorised or declined, or advertising platforms that pass us your enquiry details when you submit a request through an online advert.
We process personal data only when we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract: We process your personal data to provide our services, give quotes, arrange collections, issue invoices and manage your bookings. Without this data, we could not perform our contract with you or take steps at your request before entering into a contract. Legitimate interests: We process certain data to manage and grow our business, for example to respond to enquiries, improve our services, keep appropriate records, prevent fraud and pursue or defend legal claims. When we rely on legitimate interests, we ensure that our interests are not overridden by your rights and freedoms. Legal obligation: We process and retain some data to meet legal requirements, such as tax and accounting rules, and to comply with regulations relating to waste transfer and environmental obligations. Consent: In limited cases, such as certain marketing communications, we may rely on your consent. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this policy.
We use your personal data for the following purposes:
To provide rubbish clearance and related services, including handling enquiries, providing quotes, confirming bookings, planning routes and attending your property. To manage customer relationships, such as communicating about upcoming appointments, rearranging visits and dealing with any issues or complaints. To process payments and manage our accounts, including issuing invoices, handling payment queries and maintaining financial records. To operate, maintain and improve our website, services and customer experience. To carry out internal administration, record keeping and business planning. To comply with legal and regulatory obligations, including record keeping for tax, accounting and waste transfer requirements. To send service-related messages and, where permitted, relevant marketing or promotional information that you can opt out of at any time.
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting or reporting requirements. In general, we apply the following retention guidelines:
Customer and service records are usually retained for up to six years after the end of the financial year in which the service was last provided, in order to comply with tax and accounting obligations and to retain evidence in case of legal claims. Enquiry records where no contract is formed are typically kept for up to two years from the date of the last contact, unless you ask us to delete them earlier where our legal obligations allow. Technical and usage logs are kept for shorter periods where possible, typically up to one year, unless a longer period is required for security, fraud prevention or legal reasons. When personal data is no longer needed, it will be securely deleted, anonymised or archived in accordance with our data retention procedures.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These third parties only process your data according to our instructions and are bound by contractual obligations to protect your information. Typical categories of processors include:
IT and hosting providers who host our website, email and business systems. Payment service providers who process your payments securely and provide us with confirmation of payment status. Accountants and professional advisers who assist with financial, legal and regulatory obligations. Customer management and communication service providers used to handle bookings, reminders and service updates.
In limited circumstances, we may also share personal data with other third parties acting as independent controllers, such as insurers, law enforcement or regulatory authorities where we are legally required or have a strong legitimate interest in doing so. We do not sell your personal data.
Where our service providers are located outside the United Kingdom or use servers in other countries, personal data may be transferred internationally. In such cases, we take appropriate steps to ensure that your data remains protected, including using contracts and safeguards that meet UK data protection standards, such as the UK International Data Transfer Agreement or other approved mechanisms.
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include access controls so that only authorised personnel and service providers can access personal data, the use of secure systems and devices, and staff awareness of data protection responsibilities. While we do our best to protect your information, no system can be completely secure, and you should take care when sending information to us electronically.
As a customer or prospective customer of Rubbish Clearance Finchley within our service area, you have a number of rights under data protection law in relation to your personal data. Subject to certain conditions and exemptions, these rights include:
The right of access: You can request a copy of the personal data we hold about you and information about how we use it. The right to rectification: You can ask us to correct inaccurate or incomplete personal data. The right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. The right to restrict processing: You can ask us to restrict the way we use your data in certain situations, such as while we are considering a request to rectify or erase your data. The right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format so that you can reuse it or transfer it to another organisation. The right to object: You can object to processing based on our legitimate interests, including any direct marketing. We will stop processing your data unless we have compelling legitimate grounds that override your interests or we need to continue processing for legal reasons. Rights in relation to automated decision making and profiling: We do not carry out automated decisions that produce legal or similarly significant effects on you.
If you wish to exercise any of your rights, or if you have questions about how we handle your personal data, you can contact us using the details provided on our main customer communications or invoices. We may need to verify your identity before responding to your request. We aim to respond without undue delay and in any event within one month, although this period may be extended for complex requests.
If you are unhappy with how we handle your personal data, we encourage you to contact us first so we can try to resolve your concerns. You also have the right to lodge a complaint with the UK Information Commissioner's Office, which is the supervisory authority for data protection matters in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will take effect from the date they are published. We recommend that you review this policy periodically to stay informed about how we protect your information.
GDPR-compliant Privacy Policy for Rubbish Clearance Finchley covering data collection, lawful basis, data retention, processors and customer rights for all customers in the service area.
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