These Terms and Conditions set out the basis on which Rubbish Clearance Finchley provides rubbish clearance and waste collection services to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our operatives to begin work at your premises, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, you should not proceed with a booking or use our services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, business or organisation requesting or receiving services from Rubbish Clearance Finchley.
Services means any rubbish clearance, waste collection, bulky waste removal, garden waste removal, recycling, or related services provided by Rubbish Clearance Finchley.
Waste means any materials, items or goods to be collected, removed, transported, recycled or disposed of by us as part of the Services, excluding any prohibited or hazardous items referred to in these terms.
Booking means a confirmed appointment for the provision of Services, whether agreed in writing, by email, by telephone or via an online booking form.
Quotation means a price or estimate supplied to the Customer for the Services, whether verbal or written.
Rubbish Clearance Finchley provides waste collection and rubbish clearance services in its designated service area. The specific Services provided, including the nature of the waste to be removed, the access arrangements and any additional work requested, will be agreed with the Customer at the time of quotation or booking.
We will use reasonable care and skill in the performance of the Services and will carry and dispose of waste in accordance with applicable UK waste legislation and regulations.
We reserve the right to refuse to collect certain items where this would breach waste regulations, pose a health and safety risk, or fall outside the scope of our service. Examples include certain hazardous, chemical or clinical wastes, pressurised cylinders, certain liquids, asbestos and other specialist materials.
Customers can request a quotation and make a booking by telephone or online. When requesting a quotation, you must provide accurate information about the type and approximate volume or weight of waste, access to the property, parking conditions and any other relevant details.
Based on the information you provide, we may give an estimated price range or a more specific quotation. All quotations are given in good faith but are subject to confirmation once our team has inspected the waste on site. If the actual amount or type of waste differs from that described, or if access and parking conditions are significantly different, we may adjust the price accordingly before commencing the work.
A booking is considered confirmed when you accept our quotation and we provide you with a date and time window for the collection. We will use reasonable efforts to attend at the agreed time, but time is not of the essence and we cannot guarantee arrival at an exact time. In the event of delays caused by traffic, breakdowns, adverse weather or circumstances beyond our control, we will contact you to agree an alternative time or date where necessary.
You are responsible for providing safe, reasonable access to the waste to be collected. This includes ensuring that driveways, entrances, stairways, corridors and other access points are clear and safe for our operatives and any equipment or vehicles.
You must obtain any necessary permissions, permits or authorisations required for our vehicles to park or load at the property. Where a parking permit, visitor permit or parking payment is required, it is your responsibility to arrange and cover any associated costs, unless otherwise agreed in writing.
If we are unable to perform the Services due to lack of access, unsafe conditions, or failure to arrange necessary parking, we may charge a call-out or cancellation fee to cover our costs.
Unless expressly stated as a fixed price, any price provided prior to on-site inspection is an estimate based on the information you supply. Our final charge will typically be based on one or more of the following factors: volume of waste loaded, weight where applicable, labour time, difficulty of access and any additional services requested.
We will confirm the final price with you on site before starting the work, once our operatives have assessed the waste and access. If you do not agree to the revised price, you may cancel the job at this stage, although a call-out fee may be payable to cover our time and travel where specified during booking.
All prices are quoted in pounds sterling and, unless otherwise indicated, include any applicable VAT or other taxes. We reserve the right to adjust our prices from time to time, but such changes will not affect bookings that have already been confirmed, except where the circumstances described in these terms apply.
Payment is due on completion of the Services on the day of collection, unless we have agreed credit terms with you in advance. We accept commonly used payment methods such as cash, major debit or credit cards, and bank transfers, subject to availability at the time of service.
Where we agree to invoice a business or organisation, payment terms will be stated on the invoice. If no specific term is stated, payment will be due within 14 days of the invoice date.
If payment is not received by the due date, we reserve the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in pursuing late payment, including debt recovery agency fees and legal costs.
Title to any waste and responsibility for its disposal passes to us only once payment has been made in full, unless we have agreed otherwise in writing.
You may cancel or reschedule a booking by contacting us by telephone or email. We request at least 24 hours notice to avoid cancellation charges.
If you cancel with less than 24 hours notice, or if you are not present at the agreed time and we are unable to access the site or contact you, we may charge a reasonable cancellation or call-out fee to cover our costs.
If we need to cancel or reschedule your booking due to unforeseen circumstances, such as vehicle breakdown, staff illness, adverse weather or other events beyond our control, we will notify you as soon as reasonably possible and offer an alternative appointment. We shall not be liable for any loss arising from such cancellation or rescheduling, but any deposit you have paid for that specific service will be refunded if a new date cannot be agreed.
Rubbish Clearance Finchley operates in accordance with applicable UK waste management legislation and regulations. We aim to minimise landfill use by prioritising reuse and recycling where practicable.
You agree not to present for collection any waste that is prohibited under these terms or under applicable law. This includes, but is not limited to, asbestos, certain chemicals and solvents, medical or clinical waste, hazardous or toxic substances, pressurised gas cylinders, explosives, and any other materials for which we are not licensed or insured to handle.
If you include prohibited or hazardous items in the waste without declaring them and without our prior written agreement, you will be liable for any costs, fines, losses or damages that we suffer as a result, including the cost of specialist handling or disposal and any regulatory penalties.
We may refuse to collect some or all of the waste if we reasonably believe that it includes prohibited or hazardous materials or otherwise poses a risk to health, safety or the environment.
You warrant that you have full authority to arrange the removal and disposal of the waste at the property and that the waste is not stolen, unlawfully obtained, or disputed property.
By allowing us to collect the waste, you confirm that you are either the owner of the items or are authorised by the owner to arrange their disposal. You agree to indemnify us against any claim made by a third party alleging that the removal or disposal was not authorised.
Once collected, the waste becomes our property and we will decide how it is handled, reused, recycled or disposed of, subject to applicable law and good industry practice.
We will exercise reasonable care and skill when carrying out the Services. However, we shall not be liable for any pre-existing damage to your property or belongings, or for normal wear and tear arising from the movement of waste through confined or difficult access areas, provided we act with reasonable care.
You must point out any fragile surfaces or items, such as delicate flooring, weak walls, loose fixtures or concealed pipes and cables, before we begin work. We are not liable for damage caused by latent defects or hidden risks that could not reasonably have been identified.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded under UK law.
Subject to the above, our total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall not exceed the amount paid or payable by you for the specific service giving rise to the claim.
We shall not be liable for any loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss arising from our provision of the Services.
If you are dissatisfied with any aspect of our rubbish clearance or waste collection service, you should notify us as soon as possible, and in any event within 48 hours of completion of the work. We may ask you to provide supporting information or evidence, such as photographs or a written description.
We will investigate any reasonable complaint and, where appropriate, offer a remedy which may include a further visit to rectify the issue or a partial refund. Any remedy offered will be at our discretion, subject always to your statutory rights.
We shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include, but are not limited to, severe weather, road closures, traffic incidents, strikes, industrial disputes, accidents, breakdowns, power cuts or public emergencies.
Where an event beyond our control occurs, we will notify you as soon as practicable and arrange a new collection date or time where necessary.
We will collect and process personal information about you only to the extent necessary to manage your booking, provide the Services, handle payments, and administer our relationship with you. This may include your name, contact details, service address and payment details.
We will take reasonable measures to keep your information secure and will not sell your personal data to third parties. We may share information with our staff, contractors, payment providers and professional advisers where necessary for the performance of the Services, for regulatory compliance or for the enforcement of our rights.
We may update or amend these Terms and Conditions from time to time. Any changes will take effect when published in our current service documentation or notified to you. The version in force at the time of your booking will apply to that booking, unless a change is required by law or regulation, in which case the updated terms may apply immediately.
If any provision or part-provision of these Terms and Conditions is or becomes invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Rubbish Clearance Finchley.
By booking or using our waste collection and rubbish clearance services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
Read the service terms and conditions for Rubbish Clearance Finchley, covering bookings, payments, cancellations, waste regulations, liability and governing law for waste collection services.
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